Close Deal with a Customer from Honduras

1. Customer Overview

This client is from Honduras. Previously engaged in the motorcycle parts business, they now want to enter the garden machinery industry, so they're not particularly familiar with our industry.

2. First Meeting

We met with the client for the first time at the Canton Fair in April 2024. They took a brochure and expressed interest in our products. We explained to the client about our branding policy and the reputation of our brands and products in Latam market. He was deeply impressed, and was very interesting to be the representative of our CRAFTOP brand in his market.

3. Follow-up

After the fair, we continued to follow up with him, sending brochures and quotations. The client remained cautious, inquiring about the performance and advantages of each product. In November 2024, the client sent us an order list, and we prepared a PI for them. However, the client never confirmed the order. I kept talking with him through Whatsapp. In February 2025, the client said they would meet with us again at the Canton Fair in April 2025 and would discuss more about the order.

4. Second Meeting

Finally, we met with the client again at the Canton Fair. We re-discussed the products in the order and conducted a thorough review of each product. Finally, the client said the order was almost confirmed. After the Canton Fair, the client would spend two weeks in China, visiting several factories. We invited the client to visit our factory, but he said he was pressed for time and might not be able to. During the client's stay in China, I kept in touch with him, greeting him daily and asking about his experiences and itineraries. He was also very forthcoming, sending me photos and videos of his favorite Chinese food wherever he went. This period deepened our relationship. Finally, during his last two days, he said he planned to visit our factory.

5. Factory Tour

The client visited our factory in his last day in China. He visited the sample room, CNC and injection workshops, and assembly area. He was very impressed with our factory management and QC inspection. He also checked several new products and decided to add samples to his order. He said he would arrange a deposit immediately upon his return.

6. Deal Closed

Soon after he returned to his country, we received the deposit. The client finally closed the deal!